Customer Service

We’re here to help with anything related to your Ars Loci Atelier luminaire, from choosing the right piece to caring for it for years to come.

Contact us

Email: info@arslociatelier.com
Phone: 321-430-5818

We aim to reply to every message within 1–2 business days. Please include your order number if your question is about an order.

Orders

You’ll receive an email confirmation once your order is accepted. If you need to change or cancel a standard order, contact us as soon as possible and we’ll do our best to help before it ships.

Custom and made-to-order pieces

Looking for a different size, color, or design? Email us with what you have in mind and we’ll confirm the details, price, and production time before you order. Custom pieces can’t be canceled once production begins.

Shipping

We currently ship within the United States. Delivery times shown at checkout are estimates.

Damaged items

Please inspect your luminaire when it arrives. If anything is damaged or defective, email us within 48 hours of delivery with your order number and photos of the item and the packaging, and we’ll make it right.

Returns

Standard (non-custom) items can be returned within 14 days of delivery if unused and in their original packaging. Contact us first for return instructions. Return shipping is paid by the customer unless the item arrived damaged or defective.

Warranty

Every Ars Loci Atelier luminaire comes with a 1-year limited warranty covering defects in materials, workmanship, and electrical components. To make a claim, email us with your order number, a short description, and photos.

Caring for your luminaire

Keep your luminaire indoors and away from moisture and direct sunlight. Dust gently with a soft, dry brush or cloth. Use LED bulbs within the recommended wattage, and make sure the bulb doesn’t touch the woven shade.

For full details, please see our Terms and Conditions.